Multi-Platform Integrated AI Chatbot for Real-Time Query Management

Providing seamless customer support across multiple communication platforms is essential for improving efficiency and reducing operational costs. However, it can take a lot of time and resources to manually handle queries across various channels. In order to provide automatic answers to often asked queries, this paper presents an AI-powered chatbot that unifies Facebook, Instagram, LinkedIn, WhatsApp, and SMS into a single platform. Customers can interact with the system using both voice and text inputs due to its usage of generative AI. The suggested chatbot, which was built with Python and integrates machine learning and data science tools, provides effective multi-channel customer assistance by cutting down on response times and support costs. The study shows that developing an integrated AI-powered customer support system that enhances query response and improves user experience.