Robotic Process Automation: Chatbot integration for task automation (Banking Industry)

This research paper examines the use of robotic process automation (RPA) in banking chatbots. As the banking industry continues to drive digital transformation, chatbots are becoming an increasingly popular tool for customer service and support. However, chatbots have limited functionality and can struggle with complex banking tasks. RPA offers a way to automate these tasks within chatbots, providing more accurate and efficient service. Make it available to your customers. This whitepaper examines the benefits and challenges of using his RPA in a banking chatbot and presents a successful implementation. The findings of this study may help banks looking to improve their chatbot capabilities and enhance the customer experience