Abstract

In the digital age, where customer opinions are easily accessible through online platforms, businesses are leveraging sentiment analysis to gain a competitive edge. With the rise of social media and online reviews, companies can use sentiment analysis to figure out what customers like or dislike. This helps in making marketing strategies that connect better with people's emotions. This project dives into what customers really feel about products and services online. Natural Language Processing is used to analyze social media reviews, and e-commerce reviews.