Abstract

This paper explains about the Application of ChatBot Technology in Library and Library Resources. ChatBots are used in applications such as Ecommerce, customer services, call centers and internet gaming. Chatbots are used as conversation agents with a specialized purpose. Information regarding library includes holdings, working hours, rules and regulations of the library, membership information, Facilities/services offered by the library. This service may through simple chat, extended chat or through video conferencing, Email, FAQs, Guided tours, Ask a Librarian, Web Forms and ChatBots. These digital references help the users to meet online.