An Evaluation of e-Government Service Quality and
the Impacts of Cloud Computing on Government
Sector in Oman
Journal:
GRENZE International Journal of Computer Theory and Engineering
Authors:
Kawther Al-Sayegh, Prakash Kumar U
Volume:
1
Issue:
1
Grenze ID:
01.GIJCTE.1.1.551
Pages:
97-105
Abstract
The revolution in Internet has changed our world in many ways. The resultant
effect comes as no surprise that, it naturally effects on the way government functions in
terms of the organization, its relationship with its citizens, institutions, businesses and
cooperation with other government bodies. This rapid change, forces and challenges the
government to develop efficient and effective systems, that address both global and local
needs. Hence, as a major step to development, His Majesty Sultan Qaboos Bin Said has
emphasized the importance to adopt e-government and encourage the public to use eservices
instead of traditional ways. For the very reason, His Majesty has set an award
every two years, allow the institutions to participate and give them a chance to develop
their current e-services. Today, the adoption of e-government has increased however, the
level of success and His Majesty's vision which is to transform Oman into a digital society,
hasn't achieved yet.
The purpose of this paper is to evaluate e- government quality services of the government
sector in Oman and identify the factors as well as challenges that effect the adoption of egovernment,
there by enhances the e-services of those projects and improves the
development process of e-government adoption. This paper evaluates the external and
internal competitive advantage by using the well-known strategic analysis tools and frame
works and discussing the effects of using Cloud Computing to help to achieve the objectives
and fulfill the vision and suggest recommendation based on the results of this paper.