Abstract

The mobile devices are becoming more and more popular and are providing a\nnew notion of communication that only once could imagine. With respect to CNG Cars, one\nof the major problems faced by the lakhs of people, who use CNG Car is standing in the\nlong queues for an average of 40-45 minutes to fill the Gas. This often leads to people not\nbuying the CNG cars. A transport department official said, “Fluctuations in manufacturing\nof factory-made CNG car models are a probable reason and long queues at CNG gas\nstations also act as a deterrent for many buyers.” This project aims to find a remedy for\nthese lakhs of people by using an online application to book appointment on their mobile\nphone and feedback system for analysing user experience with different pumps regarding\nservice and safety. Customers provide feedback in quantitative ratings and qualitative\ncomments related to service and safety. Analysing and evaluating this qualitative data helps\nus to make better sense of customer feedback on service. This paper focus on providing\nqualitative and quantitative feedback to analyse and provide better service.